1. Data Controller

Origin City is the Data Controller in respect of personal data collected via this website.
Contact us at privacy@origincity.co.uk

2. Information We Collect

Provided by you: name, address, email, phone—when placing orders, registering an account, subscribing to our newsletter, or contacting us.
Automatically collected: technical data such as IP address, browser type, and cookies (please refer to our separate Cookie Policy).

3. How We Use Your Information

We process your data to:

• Fulfil and manage your orders and account;
• Send marketing communications (only if you’ve opted in);
• Administer the site and help personalise your experience;
• Prevent fraud and ensure security.

4. Legal Basis for Processing

We rely on:

• Contractual necessity (e.g., to process your orders);
• Consent (e.g., for newsletters and marketing);
• Legitimate interests (e.g., fraud prevention, site improvements) where appropriate.

5. Sharing Your Data

We may share information with trusted service providers (such as payment processors and delivery partners) strictly for relevant purposes.
We do not sell your personal data to third parties.

6. Data Retention

Your data is retained only for as long as necessary to comply with legal requirements or fulfil the purposes for which it was collected.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data;
• Request correction of inaccurate data;
• Request deletion (“right to be forgotten”) where applicable;
• Restrict or object to processing;
• Withdraw consent at any time;
• Request data portability.

To exercise any of these rights, please contact us at privacy@origincity.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner (“ICO”).

8. Policy Updates

This policy may be updated occasionally. We will post the latest version here and indicate the date of last revision.

Last updated: 7 August 2025